Rashid Khan, the man who started the company Ultimus and has written a book titled Business Process Management identifies 20 features that he feels are key to any BPM product:
• Robust business rules
• Role-based routing
• Relationship routing
• Relative routing
• Parallel routing
• Ad hoc routing
• Queues and groups
• Process rollback
• Support for sub-processes
• Escalations and exceptions
• Flexible forms support
• Web-based architecture
• Automation agents
• Custom views
• Simulation
• Process documentation
• Status monitoring
• Authentication and security
• Distributed user administration
• Task delegation and conferring
Likewise, Khan identifies ten key modules or capabilities essential to any complete BPM suite environment:
• Graphic designer
• Collaboration design
• Modeling
• Organization charts and directory integration
• Multiple client interfaces
• Business metrics and monitoring
• BPM Administrator
• Web services and integration
• Database connectivity and transaction processing
• Scalable BPM server
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